Frequently Asked Questions (FAQs) About ShulCloud
**Please note that ShulCloud works best on Chrome, Firefox, or Safari browsers.**
If you cannot find your answer on this FAQ please email your question/issue to help@thetemplejax.org
Q: What is ShulCloud?
A: ShulCloud is cloud-based synagogue membership management software used by over 900 synagogues throughout the United States. This system was created to directly serve synagogues and their members’ unique needs including account management, bill payment, record updating, membership directory and more.
Q. What happened to our prior membership database, Membership Management Services?
A: All current membership records and financial data have been imported into ShulCloud.
Q: How can I log in to ShulCloud?
A: You have received an email inviting you to log in and create/update your profile. We strongly recommend each member/family unit take the time to complete this step when first accessing the new system. It ensures all payments and donations will be categorized and properly attributed. For multi-adult households, you need to designate someone as head of household.
Q: How do I get to our new member site?
A: Click on the “Member Login” menu choice on our website or visit: https://congregationahavathchesed.shulcloud.com/
Q: What if I never received or cannot locate the email inviting me to create my profile?
A: Please email help@templejax.org and we will send you a new email invitation. Registration links are valid for 7 days.
Q: I forgot my password, what do I do?
A: On the log-in screen, there is a “forgot password” button. If you click this, ShulCloud will send you an email prompting you to set up a new password.
Q: Can I update my personal information on ShulCloud?
A: Yes. You will be able to edit all this information on the website when logged in to your account. When you are logged in, a "Welcome [Your Name]" button will be visible in the upper right corner of the website homepage. Click that button, then click "My Account" where you will be able to update any information. You can edit your personal information, including address, phone number, family relationships and more.
Q: Who can see my information?
A: The Congregation Ahavath Chesed (Temple) ShulCloud system is only accessible to Temple members. The only people who can see your financial information are you and the Temple administrative staff. The Temple online Member Directory is accessible to Temple members only. Each family unit will control what information is visible in the directory.
Q: Can I use ShulCloud to make donations or payments?
A: Yes. You will make donations and register for events and classes directly from the website, as well as specify where you wish your funds applied. You will have the option to use a charge card (with an administrative fee of 3%) or an eCheck (no fee).
Q: Is my credit card on file secure?
A: Yes. Your personal and financial information is secure. ShulCloud uses SSL (Secure Sockets Layer) to encrypt all payment transactions. For more information on ShulCloud's security practices see: www.shulcloud.com/security
Q: Can I change my credit card on file or add a new credit card?
A: Yes, at any time, you can change or add an additional credit card to your saved payment methods. You can do so by logging into your account and selecting "My Account" > "My Financial Information" > "My Payment Methods".
Q: What if I do not want to make payments online?
A: You may continue to mail checks for payments. If you choose to send checks, we ask you to allow 2 weeks for payments to appear on your account.
Q: How do I check my account balance?
A: Log in to ShulCloud and select “My Account” Under "My Financial Information," click “My Transactions” to see your account balance. Please keep in mind payments made by check may take up to 2 weeks to appear on your account.
Q: How do I determine what information is shared in the online member directory?
A: After logging in to ShulCloud, click “My Account.” Under "My Mailing Subscriptions and Directory Settings," click “Edit My Directory Listing.” You can choose to hide selected elements of your directory listing or choose not to appear in the directory at all.
Q: Can non-members use ShulCloud?
A: Yes, but Non-members are limited to making donations and reservations.
Q: Why don't my children (over the age of 26) show up on my account?
A: Once a child is over age 26, they are moved to their own account. They are then linked back to your account. Only the office can manage these relationships. If you find a relationship we've missed, please let us know and we'll fix it!
Q. ShulCloud isn’t working for me and I am frustrated.
A: We appreciate your patience as we roll out this new software. Our staff will provide support over the next few months to help congregants learn to navigate the new system. If you have questions, please contact help@thetemplejax.org. There is also a video tutorial of the membership portal located at https://www.youtube.com/watch?v=hbvPNQGE_bg.